Why do Retail Stores Suck SO BAD???

I always wonder why I keep going back to the retail stores that are known as "big box". Their service sucks, they almost never have what you want, the sales people are completely uneducated and they seem not to care.

I cannot call out the name of the store I went to today but, let's just say, it is a HUGE store that is no more than what we used to call a "lumber yard". I was looking for a specific tool. I found the shelf where it SHOULD HAVE BEEN but, alas, it was not meant to be.

But, there was a sticker there informing me that they will receive their next shipment on the 15th of December. Of course, when I went there it was the 17th of December. When asking the walking monkey who worked there what gives, he just told me this "always happens".

I have now committed to only buying over the internet from small stores. I will not go to those "big boxes" ever again if I can help it.

As far as I can tell, I received better service from my local hardware store. A guy who had no computers, no fancy "training" processes and no "supply chain" that he was aware of. Rather, he just knew that when the shelf was getting low, he better order more!