Home Shoring

I have never heard this term before but I like it. I have always believed that the technology advances in the last 10 years should allow more "work at home" associates. This article at Contact Center Today shows the benefits of leveraging technology to provide your associates the ability to work from home.

Besides the obvious physical structure benefits, you also benefit from being able to tap into a highly educated and flexible work force. A very interesting idea whose time may have come.  This is also covered in this article as well.